Delivery on standard items is normally within seven working days (but often much quicker). All products included FREE delivery to ‘MOST’ UK Mainland AREAS. However, other areas will carry a surcharge – please check the delivery details at checkout. In the event you cannot process your order at checkout please contact us to advise of the additional delivery surcharge.

We will thank you for your order and will notify you by email when your order is received and ready to go . . . Occasionally, as various carriers are used for delivery, factors outside the control of PetzPodz can delay your order after despatch. Your patience in these circumstances is greatly appreciated.

Medium and Large pods will be delivered on pallets right to your doorstep and, in the event of returns, we request you hold onto your pallet for return delivery. (Please see our returns policy for further detail). Please ensure a signature is made on the drivers portable device or manual manifest upon delivery of your PetzPodz product and in the unfortunate event of damage to the packaging of your item please sign the manifest / portable device as ‘damaged’. Failure to do so may effect your refund request in the event of a return.

Please note orders may be slightly delayed over the Bank Holiday period; please allow extra time for delivery. We thank you for your patience at this time.

Never hesitate to contact our friendly team at PetzPodz for tracking details or any other special request for delivering your new PetzPodz item. We welcome all calls at our office number on 01277 366002 from 9.30am – 4.30pm Mon – Fri. Or please feel free to send us an email on petzpodz@gmail.com

All goods are delivered with an unconditional 30-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at petzpodz@gmail.com or write to us within 30 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us with original packaging or suitable to protect items for resale on return trip. Photos must be taken and sent prior to collection of returns to prove packaging is sufficient to protect adequately for resale of all PetzPodz preoducts. Following safe receipt of goods to PetzPodz we will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods, deducting any monies in the event the items have been used and soiled or damaged.

If requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given. Subject to these conditions a full refund will be made to you less the delivery costs at the current rate.